Des Moines Blogger Provides State-Wide Flood Information

When news of impending flooding first trickled in over news reports, web developer Andy Brudtkuhl of 48Web, LLC didn’t get his shovel and start sand-bagging, he went to his computer and started blogging.

Minutes later, iowaflood.com was born.

Hours later, it had teen angst -  as over 15,000 people visited the site within 24 hours, and over 30,000 different people logged into the site within 24 hours, causing Brudtkuhl to have to change where the site was hosted due to the increased number of visitors.

News of the site was communicated to other bloggers and even The Des Moines Register through a computer service called Twitter, which allows users to send short messages to other users who subscribe to another person’s updates.   Soon, stories, photos, videos and updates were appearing on the iowaflood.com web site automatically thanks to new technologies available on the Internet.

As the week continued, the front page of the site changed often, with requests for help sand-bagging appearing first on the page, followed by the most recent photos from the Iowa City flooding and notices of what bridges are underwater throughout the state.

Local residents aren’t the only ones tuning in to the new web site, either.   Brudtkuhl says he has done an interview for WNYC, a New York City public radio station about the web site and flooding in Des Moines.  There is no accurate way of telling how many radio and television stations are currently monitoring the site for news, since anybody can subscribe to the site’s news feed and be automatically notified of new photos and videos.

As threats of more flooding continue in Des Moines and around the state, the web site will continue to automatically update with the latest information, almost by itself.  For the most up-to-date “Floods of 08″ coverage, you will be hard-pressed to find a better source than iowaflood.com.

[tags]Iowa flood, #iowaflood, social networking, twitter, flooding[/tags]

The Twitter Effect – Bright Kite and Digsby “get it”

digsby.jpg

Almost 2 years ago I remember reading Wil Wheaton’s blog where he lost all or most of his purchased iTunes music, and I remember feeling jealous when a rep from apple who read his blog, called him to make everything right.

http://wilwheaton.typepad.com/wwdnbackup/2006/09/apple_gave_me_b.html

Fast forward to the Twitter age.

DIGSBY

I have used several IM clients over the years, and had pretty much settled on Trillian to be my IM program of choice, since it combined the services of AIM, ICQ, Yahoo and MSN. A coworker then told me about Digsby, which also combined Facebook, Myspace, Gmail and Twitter. I installed the application and had no issues whatsoever.

What I was having problems with was a notification showing up in Digsby that I had a @reply, but couldn’t see them on my twitter timeline (I use the actual twitter.com interface). I almost immediately received a direct message from Digsby offering to help troubleshoot the problem.

Whoa.

Turns out it wasn’t Digsby at all, but my settings on Twitter to “show all @replies on my timeline”

But, I was still very impressed with Digsby monitoring the twitterverse for their name being mentioned, and jumping right on questions that were presented – but probably not even directed towards them.

Bright Kite

I don’t have a phone that supports Bright Kite, so I enter in my location manually, thus somewhat defeating the purpose I suppose. In today’s world of so many different social applications being launched, I oftentimes use a generic password for sites Im not sure I will use a lot.

So, when I really WANTED to use Bright Kite recently, I had forgotten which password I actually used. I searched and searched, but to my surprise there was no “forgot password” link to be found. I immediately twittered my frustration (and almost at the exact same time remembered my password anyway). Within 2 minutes there was a @reply to me saying they were working on it, and within 20 minutes, I got another reply saying there was now a forgot password link on the site.

Yikes.

Yet again, another company that “gets it.”

So bravo to these companies and others using twitter to enhance not only their core product, but also customer service. I’m sure there are many other companies out there doing the same thing. But for once (or twice) – you guys made me feel like a celebrity.

[TAGS] bright kite, digsby, twitter, wil wheaton[/TAGS]

The Twitter Effect – Bright Kite and Digsby "get it"

digsby.jpg

Almost 2 years ago I remember reading Wil Wheaton’s blog where he lost all or most of his purchased iTunes music, and I remember feeling jealous when a rep from apple who read his blog, called him to make everything right.

http://wilwheaton.typepad.com/wwdnbackup/2006/09/apple_gave_me_b.html

Fast forward to the Twitter age.

DIGSBY

I have used several IM clients over the years, and had pretty much settled on Trillian to be my IM program of choice, since it combined the services of AIM, ICQ, Yahoo and MSN. A coworker then told me about Digsby, which also combined Facebook, Myspace, Gmail and Twitter. I installed the application and had no issues whatsoever.

What I was having problems with was a notification showing up in Digsby that I had a @reply, but couldn’t see them on my twitter timeline (I use the actual twitter.com interface). I almost immediately received a direct message from Digsby offering to help troubleshoot the problem.

Whoa.

Turns out it wasn’t Digsby at all, but my settings on Twitter to “show all @replies on my timeline”

But, I was still very impressed with Digsby monitoring the twitterverse for their name being mentioned, and jumping right on questions that were presented – but probably not even directed towards them.

Bright Kite

I don’t have a phone that supports Bright Kite, so I enter in my location manually, thus somewhat defeating the purpose I suppose. In today’s world of so many different social applications being launched, I oftentimes use a generic password for sites Im not sure I will use a lot.

So, when I really WANTED to use Bright Kite recently, I had forgotten which password I actually used. I searched and searched, but to my surprise there was no “forgot password” link to be found. I immediately twittered my frustration (and almost at the exact same time remembered my password anyway). Within 2 minutes there was a @reply to me saying they were working on it, and within 20 minutes, I got another reply saying there was now a forgot password link on the site.

Yikes.

Yet again, another company that “gets it.”

So bravo to these companies and others using twitter to enhance not only their core product, but also customer service. I’m sure there are many other companies out there doing the same thing. But for once (or twice) – you guys made me feel like a celebrity.

[TAGS] bright kite, digsby, twitter, wil wheaton[/TAGS]