This is a little early for this post, but after reading CC Chapman's new book, Amazing Things Will Happen, I felt it was a good idea to get my "3 Words" in my mind early, make up some posters to put around the house, and really think about them before I made a private - and public - commitment. Choosing 3 words to "live by" for the new year was an idea I first heard from Chris Brogan, although I saw himself and dozens of others post theirs in the days leading up to January 1st over the … [Read more...]

Last week I had the opportunity to attend an afternoon talk by Jason Falls, part of the Social IRL series.  The event was held at the Des Moines Science Center and was fairly well attended. I've been a huge skeptic of "Email Marketing" over the years, but Jason's new book was coming out and advance copies were available for a modest fee at the event.  I picked up a copy, and it now sits beside my autographed copies of Attention by Jim Kukral, Twitter Power by Joel Comm, Get Seen by Steve … [Read more...]

Everybody within social media has done it at some point, as have countless thousands (or millions) of others: complained about a product or service using social media.  From Twitter, to Facebook, to Foursquare, it is easy to go on your phone and tell the world about the bad experience you had at a business. But what if the business did the same to you? A news story making the rounds this weekend involves a DVD rental place in Los Angeles, CA called Old Bank DVD. In a desperate move, they … [Read more...]