All the books that tell you “when people call you on the phone at work angry and upset, they aren’t mad at YOU, so be cheerful and don’t take it personally.”
Lies.
And impossibilities.  You have to take it personally. If you don’t… something’s wrong with you.

I got up to go get one of the ultra-low priced laptops today, advertised at only 21 per store.  I got to Best Buy around 4:15, since the Best Buy site said nobody could line up until 4, and they would give out coupons or whatever.
I knew I was in trouble when people were coming [...]

I always feel bad when I chop onions because I look at the cat and tears are running down her face.  I just looked at her, asleep on the couch in my office, and the couch had little wet spots from where her tears hit it.
At least I hope they were tears and not something [...]